The Port Harcourt Electricity Distribution Company (PHED) claims to have started implementing cutting-edge innovations to enhance customer service in its four franchise areas.
The states are Rivers, Cross River, Bayelsa, and Akwa Ibom.
Benson Uwheru, managing director of the PHED, informed stakeholders in the states of Akwa Ibom and Rivers of this during a meeting.
Olubukola Ilevbare, the organization’s head of corporate communications, said as much in a statement on Saturday in Port Harcourt.
He said that the adoption of innovations and technologies was consistent with the organization’s medium- and long-term strategic goals.
“In order to accomplish this, we must partner better because it helps create long-lasting connections while putting client needs first.
In addition to strengthening ties with all of our stakeholders, he added, “PHED must also ensure that bills are paid on time in order to provide better customer service.”
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According to Mr. Uwheru, the business and Ibom Power have reached an agreement to rebuild outdated electrical infrastructure, manage vegetation around facilities, guard against vandalism, and assure prompt correction of transit faults.
He expressed hope that recent interactions between the corporation and some Akwa Ibom stakeholders in Eket and Uyo will increase supply to the region.
According to the statement, Mr. Uwheru met with Rivers’ power commissioner, Henry Ogiri, to discuss important concerns that both organisations face.
Given that Rivers State consumes the most electricity within our service region, we are ready to collaborate with the government in this area.
TL;DR
The Port Harcourt Electricity Distribution Company (PHED) is implementing innovative technologies to improve customer service in its four franchise areas, including Rivers, Cross River, Bayelsa, and Akwa Ibom. PHED’s managing director, Benson Uwheru, informed stakeholders in Akwa Ibom and Rivers of the changes. The company aims to strengthen ties with stakeholders and ensure timely bill payments. The partnership includes rebuilding outdated infrastructure, managing vegetation, guarding against vandalism, and addressing transit faults. Uwheru hopes increased supply will be achieved through interactions with Akwa Ibom stakeholders.
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